Terms & Conditions

1. Acceptance of these terms

By using this website, requesting a quote, or booking transportation with Kingston Airport Limo, you agree to these Terms and Conditions and any trip-specific terms provided with your quote or booking confirmation.

2. Quotes and reservations

Website and phone inquiries are requests only. Vehicle availability, route feasibility, pricing, and service details must be confirmed by Kingston Airport Limo. A reservation is not complete until we provide confirmation and any required payment or deposit has been received.

Quotes are based on the information supplied. Missing or changed details—including stops, timing, passengers, luggage, route, vehicle, or service duration—may change availability and price.

3. Rates and payment

Airport and point-to-point trips may use flat-rate pricing, while events, waiting time, additional stops, or extended service may be priced differently. Applicable taxes, tolls, parking, airport fees, gratuities, deposits, payment timing, and other charges will be identified in the quote or booking confirmation where relevant.

4. Cancellations, changes, and no-shows

Cancellation, change, waiting-time, late-arrival, no-show, refund, and deposit terms may vary by trip. The specific terms supplied with your quote or booking confirmation apply to that reservation and take precedence where they conflict with this general page.

Contact us promptly about any change. Requested changes are subject to availability and may affect price.

5. Passenger responsibilities

The person booking is responsible for providing accurate trip and contact information and for ensuring passengers are ready at the confirmed time and location. Passengers must follow applicable laws, safety instructions, vehicle rules, and reasonable directions from the driver.

Illegal activity, unsafe conduct, smoking or vaping where prohibited, harassment, excessive mess, or damage to a vehicle may result in service ending and may create additional charges where permitted.

6. Luggage, child seats, and special requirements

Tell us in advance about all luggage, oversized items, child-seat needs, mobility requirements, animals, or other special requests. Accommodation and equipment are subject to confirmation. Passengers are responsible for ensuring personal items are collected at the end of the trip.

7. Delays and events beyond reasonable control

Travel times are estimates. Traffic, weather, road closures, airport operations, mechanical issues, government action, emergencies, and other events beyond reasonable control may affect timing or service. We will make reasonable efforts to communicate and provide the confirmed service, but exact arrival times cannot be guaranteed in every circumstance.

8. Vehicle assignment

Vehicle images are representative. A specific make, model, colour, year, or feature is not guaranteed unless it is explicitly confirmed in writing. A comparable vehicle may be substituted when reasonably necessary.

9. Website information

We aim to keep this website accurate and available, but content may contain errors or become outdated. Website information is general and does not replace the details in your quote or booking confirmation. We may update or suspend the website without notice.

10. Intellectual property and acceptable use

The website’s branding, text, layout, and original content are protected by applicable intellectual-property laws. You may use the site for personal trip planning and contacting us, but may not misuse, disrupt, scrape, republish, or exploit it without permission.

11. Privacy

Personal information is handled as described in our Privacy Policy.

12. Governing law

These terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.

13. Contact

Questions about these terms can be sent to info@kingstonlimos.ca or discussed by calling 343 305 5200.